With family and friends spread across long distances, Christmas cards are a cherished tradition in my home. Often these annual missives are the only communication I maintain with old school chums and cousins. And I'm not alone in this. But among the estimated two billion greeting cards being sent out this holiday season are those sent by businesses and not-for-profits. Which got me to wondering:
How important are seasonal greetings to an organization's communication efforts?
According to the greeting card industry, Yuletide mailings are extremely important. “Christmas Cards Provide Business Marketing Value” asserts a press release from Holiday Cards Unlimited. According to the PR, “for many businesses, [this holiday season] this may be the only time they send a card to customers or associates.”
Tim Christopoulos, president of Holiday Cards, continues, “While some companies feel that sending holiday cards is a routine obligation, high-quality Christmas cards are a valuable component of a company's overall customer relationship strategy.”
He's right. Cards can function as important communications tools by reinforcing name recognition and -- in some cases -- can reinforce an organization's brand.
Cards can also convey a business's appreciation for its customers and suppliers or a not-for-profit's contributors and volunteers.
Mary Beth Pratt agrees that cards can serve an important role. She's the Chief Marketing Officer at Pepper Hamilton LLP, a multi-practice, international law firm. She is also the author of the article, "Card Smart: Mastering the Art of Holiday Greetings," published in Law Practice Magazine.
While geared toward law firms, Pratt's words can be applied to any just about any organization. And she finds that the value of holiday greetings are in not in the cards themselves, but in an added personal touch.
“Think about how you feel when you open a holiday card,” Pratt urges. “Usually, you recognize the name. It’s from someone you don’t see often, and the annual card is a way to stay in touch. Then you notice that the card has a printed greeting. There’s no 'hope you are well' note, and the card isn’t even signed. It’s indistinguishable from hundreds of others. While you’re glad to know that this acquaintance is still alive, you’re disappointed at the lack of a personal touch. In contrast, what’s the reaction when you open a card that is hand signed and includes a personal note? You’re delighted that this busy person made the extra time to remember you. Taking the time to add a personal touch speaks volumes. And that is when the activity of sending holiday greetings is worth it.”
Do you agree? Feel free to add your comments. Or view Pratt's complete article in pdf format.
And stay tuned for additional postings on this topic!
-- by Brenda Friedrich, Independent Communications Consultant
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